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The following rules can be applied if the customer wants to cancel an order.
When the customer requests for order cancellation before the writer is assigned, then he/she can claim full compensation. The amount paid by the customer will be credited to the customer's account on the website or in his/her bank account.
The customer can’t cancel the order once a writer has been assigned to the order.
When the order is canceled or delayed, the funds deposited by the customer will be added to the client’s account balance on the website and is not refundable.
In the case of any delay, the customer has the right to claim the Time Delivery Difference Compensation, which will be calculated depending upon the following factors
Compensation for the late delivery cannot be provided in any of the following cases.
Once the customer receives the refund confirmation, the company will process the request within seven days. The company will not be held responsible for your Bank Transfer fee, transfer issues, or any other delay due to Bank service issues.
30 Days Money Back Guarantee:
Our money-back guarantee policy allows the customer to request a full reimbursement in any of the following cases.
The company is responsible for delivering the paper in a timely manner and according to the specified requirements. If the service is unable to meet the customer’s request, he/she has the right to request a refund. It can be done by simply contacting the support team via phone or live chat and discussing the issue.
According to our written notice, the customer can claim a full refund within 30 days if the company is unable to deliver the work within the specified timeline.