Refunds & Cancellation

Order Cancellation:

The following rules can be applied if the customer wants to cancel an order.

• No writer assigned yet

  When the customer requests for order cancellation before the writer is assigned, then he/she can claim full compensation. The amount paid by the customer will be credited to the customer's account on the website or in his/her bank account.

• When the writer is assigned

  The customer can’t cancel the order once a writer has been assigned to the order.

  When the order is canceled or delayed, the funds deposited by the customer will be added to the client’s account balance on the website and is not refundable.

Late Delivery:

In the case of any delay, the customer has the right to claim the Time Delivery Difference Compensation, which will be calculated depending upon the following factors

• Initial deadline
• Time of delay

Compensation for the late delivery cannot be provided in any of the following cases.

• If the delay occurs due to any of the actions by the customer. Delay in payment, delay in the submission of required material, or being too late to respond to questions from us.
• If the customer receives the product late due to any issue at his/her end, such as the issues with the internet, browser, or any system failure.

Quality Issues:

• If the customer is not fully satisfied with the provided work and wants to claim compensation, the Quality Assurance Team will validate the quality requirements. The customer needs to provide feedback indicating the issues with the delivered product. The QA team investigates and calculates an amount comparable to the percentage of mistakes in the paper.
• The compensation request cannot be considered valid if the customer requests it due to a bad grade. The drafts created by the company can only be used for reference purposes and should not be submitted directly.
• If there is a claim that the paper is plagiarized, then a Turnitin report is needed. No other report can be accepted aside from Turnitin; otherwise, no compensation is possible.

Refund Processing:

Once the customer receives the refund confirmation, the company will process the request within seven days. The company will not be held responsible for your Bank Transfer fee, transfer issues, or any other delay due to Bank service issues.

• Refunds will be done only through the Original Mode of Payment.
• Please note that our services are not up for a subscription, as we do not provide subscription offers.
• We also do not offer or require recurring payments since they are no subscription packages or periodic payment packages available at our service.

30 Days Money Back Guarantee:

Our money-back guarantee policy allows the customer to request a full reimbursement in any of the following cases.

The company is responsible for delivering the paper in a timely manner and according to the specified requirements. If the service is unable to meet the customer’s request, he/she has the right to request a refund. It can be done by simply contacting the support team via phone or live chat and discussing the issue.

According to our written notice, the customer can claim a full refund within 30 days if the company is unable to deliver the work within the specified timeline.

Refund for Subscriptions

• Our refund policy applies only to the subscription fee paid by the customer. The tool itself is free to use, and any charges related to the use of the tool are non-refundable.
• Refunds are only available within 7 days of the initial subscription purchase.
• If the tool is used after the subscription, then there will be no refund. Upon cancelation of the subscription, the tool will be available for use within the paid subscription period, and the amount will not be refunded. However, the subscription will be canceled for the next subscription period, and the customer will not be charged any amount.
• To request a refund, please contact our customer support team via email at info@collegeessay.org. You will be asked to provide your subscription details and the reason for your refund request.
• Once we receive your refund request, we will review it and respond within 3 business days.
• If your refund request is approved, the refund will be processed within 5 business days of the approval date.
• Refunds will be made to the original payment method used for the subscription purchase.

Exceptions to the Policy

• Refunds will not be granted if the customer has violated our terms of service or engaged in fraudulent activity. This includes but is not limited to attempting to hack our tool or sharing their subscription with others.
• Refunds will not be granted if the customer has used the tool to generate essays that have been submitted for academic credit or used in any other way that violates academic integrity policies. We do not condone plagiarism and take academic integrity seriously.
• Refunds will not be granted if the customer has received a completed essay from our tool. We provide a preview of the generated essay before payment is required to ensure that the customer is satisfied with the essay's quality.

In addition, we reserve the right to refuse a refund request if we suspect that the customer is abusing our refund policy. If we refuse a refund request, we will provide a reason for our decision.